Payment & Checkout

Q: Are taxes and duties included in your prices?
A: Yes. All listed prices are final and include any relevant taxes or duties. You won't face any additional fees at checkout or when your order arrives.

Q: Which payment methods do you accept?
A: For your convenience, we accept secure payments via Credit Card (Visa), Western Union, and Bank Transfer.

Q: Do you ship to countries outside the EU?
A: Absolutely. We deliver worldwide. Orders are shipped from our regional warehouses to ensure the fastest possible delivery to you.

Q: Is telephone payment an option?
A: To ensure maximum security for your transactions, we process payments exclusively through our secure online checkout system.

Q: Is my data safe when I shop with you?
A: Completely. Our website employs SSL encryption and meets PCI-DSS requirements to protect your payment details and personal information.

Q: I got an error during card payment. What can I do?
A: Please verify your card information is correct and that your bank allows international transactions. If the error remains, consider using a different payment method or contacting your bank. Our support team is also available to assist.

Q: I see a charge on my card but no order confirmation. What happened?
A: This is likely a pre-authorization hold, which your bank should remove within 3-10 business days. If no order was confirmed, no final charge will be made. If the money is taken, please contact us with your details so we can resolve it urgently.

Q: How can I proceed if I can't finish my online order?
A: You can email our Customer Support team or use the live chat. We'll help you complete the purchase or may send you a secure direct payment link.

Orders & Delivery

Q: Are your products, especially jerseys, in stock?
A: Most items are available for immediate shipping. Popular jerseys may have limited availability during peak tournament seasons. Live stock status is displayed on each product page.

Q: Is it possible to edit my order after payment?
A: Modifications are only possible before your order enters the packing stage. Please contact us without delay, and we will try to help.

Q: Am I allowed to cancel my purchase?
A: Cancellations are accepted within 1 hour of ordering, provided the order hasn't advanced to shipment preparation. Please follow the procedure below.

Q: What's the process to cancel an order?
A: Immediately contact our Customer Support through email or your account, providing your order number. We'll verify if cancellation is feasible and proceed accordingly.

Q: How long does shipping take within Europe?
A: We use tracked shipping from our EU warehouses. European deliveries generally arrive within 7-10 business days. International delivery times range from 7 to 21 business days based on location.

Q: How do I follow my shipment?
A: Once your order is on its way, we'll email you a tracking number. You can use this to monitor delivery progress on the carrier's site or in your account.

Q: What if my order is late?
A: We recommend checking your tracking information first. If there are no updates or the delay is substantial, please reach out to our support with your order number for investigation.

Returns & Support

Q: What are the terms for returning an item?
A: We accept returns within 14 days of delivery for items in new, unused condition with original tags. Personalized products are non-returnable unless defective.

Q: How long until I receive my refund or exchange?
A: Refunds and exchanges are processed within 3-5 business days after we receive the returned goods. The refund will go back to your original payment method; processing time by your financial institution may vary.

Q: Do you charge for returns or exchanges?
A: Return shipping is the customer's responsibility, except in cases of our error or a faulty product. No additional processing fees are applied to returns or refunds.